Q: What kind of warranties does Black Box Network Services offer?

A: The Double Diamond™ Warranty protects your Black Box® brand products from manufacturing and/or material defects. During the warranty period, Black Box will repair or replace your damaged equipment at NO CHARGE!*

Extend the warranty on select products or protect eligible previously purchased Black Box® brand items for an additional year - at just 10% of the original purchase price or for three years for only 20% of the purchase price

* Warranty subject to certain exclusions and limitations.
** Certain products may not be eligible.

Q: How do I return my product?

A: All returns require a Return Authorization (RA) Number. Talk to a Customer Service Representative to obtain an RA number. Some products may not be returnable for credit.

Q: What do I do if I received the wrong product or a product is missing from my shipment?

A: All discrepancies in shipments must be reported within 5 days of receipt of shipment. To report a discrepancy, talk to a Customer Service Representative.

Q: Do you repair your products?

A: Yes. Our warranty commitment is backed by our guarantee to repair or replace Black Box® brand warranty items within one week of receipt. Even if your product warranty has expired, Black Box Network Services can extend the life of your equpment with fast and reliable repair service. We guarantee parts and labor on repairs for 90 days.

Q: What is your return policy?

A: Our return policy for Black Box branded products is detailed on our Return Policy Statement page.

Q: How do I request a repair?

A: To return a product for repair, talk to a Customer Service Representative for a Return Authorization (RA) number.

Q: How do I track my repair?

A: Talk to a Customer Service Representative.